Get 24/7 support
Access PRIMAVERA's Technical Support Service 24 hours a day, seven days a week.
The best technicians, with in-depth knowledge of PRIMAVERA solutions, guarantee you support for any kind of problem in a short space of time.
We guarantee a demanding SLA in response to your problems. As such, we provide various ways for you to contact us when you need technical assistance: e-mail, telephone and an online platform.
This support service, provided exclusively by the PRIMAVERA Support Centre team, must be requested through your Assisting Partner, in the scope of your normal assistance agreements. First Line Support is integrated with the second-line support guaranteed by PRIMAVERA Partners. This second-line service guarantees support for specific developments, updating of versions, recovery of databases, reporting services and other interventions that may require the physical presence of a technician.
How do you recognise a Partner who offers this service?
PRIMAVERA Partners who offer this service are identified by the following logo: